Hello,
this is CoinUs Team.
All versions of CoinUs below iOS (Apple) 3.0 will be terminated end on March 16, 2022.
(Google Play Store apps will remain in service)
After the date the service will be terminated, and if important information such as mnemonic is not backed up, we cannot provide any support in terms of restoring your wallet.
In relation to this issue, Bono Technologies announced the first customer notification (App push) on January 27, 2022 for termination of services below iOS (App Store) CoinUs 3.0 version and continued to notify the user in terms of the service termination and app transfer through the homepage and app announcements.
We are truly sorry for the inconvenience but please refer to the precautions below and the app transfer guide to transfer or restore your wallet to CoinUs 3.0 version before the service of the CoinUs 2.0 app is terminated.
[Precaution]
- According to the iOS app guide, the new app Coinus 3.0 service is not available in China. CoinUs 2.0 Chinese users must back up their wallets or transfer all their assets within March 16, 2022.
- This only includes for existing iOS CoinUs 2.0 (old version) users.
- iOS CoinUs 3.0 version users or Android users can use the existing app without app transfer.
- After downloading CoinUs 3.0, you must transfer your wallet or restore your wallet to continue using CoinUs.
- After the CoinUs 2.0 service is terminated, all services of the app, such as wallet backup and deposit/withdraw, are not available.
[Service Termination Guide]
Termination Service: All versions below CoinUs iOS 3.0.0 (Underneath logo version)
Termination Date: March 16, 2022
Termination Scope: All services of CoinUs 2.0, including wallet backup and asset deposit/withdraw, are not available.
[Previous App Transfer Guide]
https://support.coinus.io/hc/en-us/articles/4410128871833
Once again, we apologize for the inconvenience, and please transfer your wallet to use various of services in CoinUs 3.0.